• Home
  • ITIL 4 Foundation Training

ITIL 4 Foundation Training

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

Course Brochure

Download Course Brochure

Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

ITIL 4 Foundation Training

Course Code: C348

10 Review(s) | Add Your Review

Share

What's This Course About

ITIL 4 Foundation Training gives you a thorough understanding of ITIL 4, the world's most widely adopted framework for IT service management, and prepares you for the ITIL 4 Foundation certification exam. ITIL 4 helps organisations co-create value with customers by managing IT-enabled services in a flexible, coordinated and customer-focused way, integrating well with Agile, DevOps and Lean practices. The course is designed for IT professionals, service desk and operations staff, managers and anyone involved in delivering or supporting IT services.

You will start with the key concepts of service management, including value, outcomes, costs, risks, utility and warranty, and the relationships between service providers and consumers. Next you will explore how the seven ITIL guiding principles help organisations adopt and adapt service management, and the four dimensions of service management: organisations and people, information and technology, partners and suppliers, and value streams and processes. You will then study the purpose and components of the ITIL service value system and the activities of the service value chain.

The course also covers the purpose and key terms of important ITIL practices, such as incident, problem, change enablement, service request, service level and continual improvement management. Throughout the course you will work through practice questions and exam strategies. By the end, you will understand how ITIL 4 creates value through IT services and be well prepared to sit and pass the ITIL 4 Foundation exam.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Why Take This Course?

  • Hands-On Learning Learn by doing. Every topic is practised hands-on, so you leave with skills you can use at work straight away.
  • Live Coaching Experienced instructors coach you live, answer your questions and guide you step by step.
  • Free Post-Course Consultation Stuck after class? Message your trainer any time for guidance as you apply what you have learned.
  • Always-Updated Materials Materials are refreshed to stay relevant. Log in to our LMS any time to get the latest version.

Course Fee

₵3,000.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to info@tertiarycourses.com.gh and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Understand the key concepts of service management

Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Topic 3: Understand the four dimensions of service management

Topic 4: Understand the purpose and components of the ITIL service value system

Topic 5: Understand the activities of the service value chain, and how they interconnect

Topic 6: Know the purpose and key terms of 15 ITIL practices

Topic 7: Understand 7 ITIL practices in detail

Course Info

Prerequisite

Basic computer and file-management skills are expected. Familiarity with basic reading, computer use and familiarity with the workplace topic covered by this course will help you follow the exercises.

Software Requirement

  • A PDF reader and a modern web browser for course materials.

No specialist application installation is required unless specified in your joining instructions. Prepare access to the course materials before class.

Hardware Requirement

Bring a laptop or tablet capable of reading PDF course materials and completing written exercises.

Bring your own computer and charger, with a reliable internet connection and permission to install the required software. For live online classes, also prepare a microphone or headset.

If you need help arranging a suitable device, contact us before the class to confirm availability.

PeopleCert Exam Voucher

1: Visit https://www.peoplecert.org/
2: Create your PeopleCert Account. If you already have one, please sign in.
3: Enter the PeopleCert Voucher Code provided to you. Access your eBook in the My eBooks tab and Schedule your Exam in the Overview tab.
4: Access your training in My Trainings tab.

Job Roles

Job Roles

  • IT Service Manager
  • ITIL Consultant
  • IT Project Manager
  • IT Operations Manager
  • Service Desk Analyst
  • Change Manager
  • Incident Manager
  • Problem Manager
  • IT Quality Analyst
  • IT Compliance Officer
  • IT Governance Specialist
  • Configuration Manager
  • IT Risk Manager
  • Business Continuity Manager
  • Service Level Manager
  • IT Auditor
  • Process Improvement Specialist
  • IT Infrastructure Manager
  • IT Support Technician
  • IT Resource Planning Analyst

Trainers

Trainers

is an accomplished IT and data specialist with over 20 years of experience in academia, ICT leadership, and professional training, with a strong focus on data analytics and Excel-based solutions. He has developed and delivered specialized training programs on Statistical Data Analysis with Excel and Visual Basic for Applications (VBA) for Excel, equipping learners with advanced data manipulation, automation, and reporting skills. His expertise extends to automating institutional reporting systems, where he successfully streamlined academic records management through Excel-based tools, integrating macros and automation to improve efficiency and accuracy. As a trainer and consultant, Dr. Siraj has taught Excel to diverse audiences, including university staff, administrative teams, and professionals in banking, security, and education, ensuring they can apply Excel for decision-making, statistical modeling, and process automation. His practical mastery of Excel is complemented by his deep knowledge of office automation and ICT project management, making him a highly sought-after trainer in data analysis and productivity tools. With his blend of hands-on technical expertise and instructional experience, Dr. Siraj stands out as a credible authority in leveraging Excel to drive organizational efficiency and data-driven strategies

Review

Customer Reviews (10)

Hands-on and practical Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 8/16/2024)
Clear and easy to follow Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
I found the course extremely useful and relevant to my job. Highly recommend it to others. (Posted on 3/26/2024)
Knowledgeable trainer Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course materials were detailed and easy to reference afterwards. Great value for money. (Posted on 2/12/2024)
Superb training Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
A very practical course. The trainer made a complex topic simple and enjoyable to learn. (Posted on 1/8/2024)
Learned a lot Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 1/4/2024)

Items 6 to 10 of 10 total

per page
Page:
  1. 1
  2. 2

Write Your Own Review

You're reviewing: ITIL 4 Foundation Training

How do you rate this product? *

  1 star 2 stars 3 stars 4 stars 5 stars
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment