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Effective Communication Training

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

Course Brochure

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

Communication Masterclass

Course Code: C22

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What's This Course About

Communication Masterclass helps you communicate more clearly, confidently and effectively at work, whether you are speaking with colleagues, managers or customers. Poor communication is behind many missed deadlines, conflicts and lost customers; strong communication builds trust, collaboration and results. This masterclass is designed for executives, team leaders, managers and customer-facing staff who want practical techniques they can apply immediately to improve working relationships and service quality.

You will start by evaluating workplace communication practices, looking at how information flows in your team and organisation, the channels people use and where messages get lost or misunderstood. Next you will develop a communications plan, learning how to set objectives, analyse your audience, choose the right channel for each message and structure information so it is easy to understand and act on. You will also practise core skills such as active listening, questioning, giving and receiving feedback, and adapting your style to different personalities.

The final topic focuses on identifying solutions to address communication gaps and barriers, including cultural differences, remote and hybrid working, information overload and difficult conversations. Through role plays, case studies and group discussions, you will apply each technique to realistic workplace scenarios. By the end of the masterclass, you will be able to diagnose communication problems, plan and deliver messages more effectively, and foster stronger collaboration and customer satisfaction in your organisation.

Why Take This Course?

  • Hands-On Learning Learn by doing. Every topic is practised hands-on, so you leave with skills you can use at work straight away.
  • Live Coaching Experienced instructors coach you live, answer your questions and guide you step by step.
  • Free Post-Course Consultation Stuck after class? Message your trainer any time for guidance as you apply what you have learned.
  • Always-Updated Materials Materials are refreshed to stay relevant. Log in to our LMS any time to get the latest version.

Course Fee

₵1,500.00

Course Date

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to info@tertiarycourses.com.gh and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1: Evaluate Workplace Communications Practices

Topic 2: Develop Communications Plan

Topic 3: Identify Solutions to Address Communication Gaps and Barriers

Course Info

Prerequisite

Basic computer and file-management skills are expected. Familiarity with everyday workplace communication and the business situations covered by this course will help you follow the exercises.

Software Requirement

  • A modern web browser and PDF reader for course materials.

No specialist application installation is required unless specified in your joining instructions. Prepare access to the course materials before class.

Hardware Requirement

Bring a laptop or tablet capable of reading PDF course materials and completing written exercises.

Bring your own computer and charger, with a reliable internet connection and permission to install the required software. For live online classes, also prepare a microphone or headset.

If you need help arranging a suitable device, contact us before the class to confirm availability.

Job Roles

Job Roles

  • Team Leader
  • Human Resources Specialist
  • Manager (all levels)
  • Corporate Trainer
  • Customer Service Representative
  • Salesperson
  • Public Relations Officer
  • Internal Communications Specialist
  • Business Development Manager
  • Project Manager
  • Executive Assistant
  • Department Head
  • Office Coordinator
  • Conflict Resolution Specialist
  • Organizational Development Specialist

Trainers

Trainers

Dr. Alfred Ang is a Distinguished Toastmaster, the highest educational award in Toastmasters International, and has won many public speaking awards. Years of prepared speeches, evaluations, contests and club leadership taught him how to structure a message, read an audience, handle difficult questions and give feedback that people act on, and he coaches these same skills in class. He holds a PhD in Electrical Engineering from the National University of Singapore, an MSc in Electrical and Electronic Engineering from NTU and a BSc (Hons) in Physics from NUS, and spent more than 20 years in the defence, electronics and semiconductor industries, where he co-invented more than 20 US patents and published more than 20 peer-reviewed papers. Today he is the Chief Technology Officer of Tertiary Infotech Academy and founded Tertiary Infotech Sdn. Bhd. in Malaysia in 2016. As CTO he leads the planning, delivery and continuous release of the course-registration and learning management platform behind the Tertiary Courses websites in Singapore, Malaysia and Ghana, coordinating developers, trainers and operations staff across three countries. He is also a PMP-certified project manager and a certified Lean Six Sigma Black Belt, so his soft-skills training stays tied to real workplace results rather than theory.

In Effective Communication Training, Dr. Ang helps learners communicate with the clarity and confidence he developed as a Distinguished Toastmaster and award-winning speaker. Learners explore communication styles and perceptual preferences, the attitudes that make communication work, common barriers and how to overcome them, and practical communication tools, before finishing with public speaking. He coaches structure, word choice, voice and body language, and uses short speaking exercises with constructive evaluation, the Toastmasters way, so every learner leaves a more confident speaker and communicator.

is an accomplished IT and data specialist with over 20 years of experience in academia, ICT leadership, and professional training, with a strong focus on data analytics and Excel-based solutions. He has developed and delivered specialized training programs on Statistical Data Analysis with Excel and Visual Basic for Applications (VBA) for Excel, equipping learners with advanced data manipulation, automation, and reporting skills. His expertise extends to automating institutional reporting systems, where he successfully streamlined academic records management through Excel-based tools, integrating macros and automation to improve efficiency and accuracy. As a trainer and consultant, Dr. Siraj has taught Excel to diverse audiences, including university staff, administrative teams, and professionals in banking, security, and education, ensuring they can apply Excel for decision-making, statistical modeling, and process automation. His practical mastery of Excel is complemented by his deep knowledge of office automation and ICT project management, making him a highly sought-after trainer in data analysis and productivity tools. With his blend of hands-on technical expertise and instructional experience, Dr. Siraj stands out as a credible authority in leveraging Excel to drive organizational efficiency and data-driven strategies

Review

Customer Reviews (7)

Learned a lot Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
I found the course extremely useful and relevant to my job. Highly recommend it to others. (Posted on 6/18/2026)
Good course materials Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 3/27/2026)
Very informative Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
A very practical course. The trainer made a complex topic simple and enjoyable to learn. (Posted on 2/9/2026)
Worth every cent Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course materials were detailed and easy to reference afterwards. Great value for money. (Posted on 2/2/2025)
Would attend again Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The course content was comprehensive and up to date. The practical exercises were the best part. (Posted on 8/15/2024)

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