You have no items in your shopping cart.
Course Details
Course Details
What You'll Learn
Topic 1: Evaluate Workplace Communications Practices
Topic 2: Develop Communications Plan
Topic 3: Identify Solutions to Address Communication Gaps and Barriers
Course Info
Prerequisite
Basic computer and file-management skills are expected. Familiarity with everyday workplace communication and the business situations covered by this course will help you follow the exercises.
Software Requirement
- A modern web browser and PDF reader for course materials.
No specialist application installation is required unless specified in your joining instructions. Prepare access to the course materials before class.
Hardware Requirement
Bring a laptop or tablet capable of reading PDF course materials and completing written exercises.
Bring your own computer and charger, with a reliable internet connection and permission to install the required software. For live online classes, also prepare a microphone or headset.
If you need help arranging a suitable device, contact us before the class to confirm availability.
Job Roles
Job Roles
- Team Leader
- Human Resources Specialist
- Manager (all levels)
- Corporate Trainer
- Customer Service Representative
- Salesperson
- Public Relations Officer
- Internal Communications Specialist
- Business Development Manager
- Project Manager
- Executive Assistant
- Department Head
- Office Coordinator
- Conflict Resolution Specialist
- Organizational Development Specialist
Trainers
Trainers
Dr. Alfred Ang is a Distinguished Toastmaster, the highest educational award in Toastmasters International, and has won many public speaking awards. Years of prepared speeches, evaluations, contests and club leadership taught him how to structure a message, read an audience, handle difficult questions and give feedback that people act on, and he coaches these same skills in class. He holds a PhD in Electrical Engineering from the National University of Singapore, an MSc in Electrical and Electronic Engineering from NTU and a BSc (Hons) in Physics from NUS, and spent more than 20 years in the defence, electronics and semiconductor industries, where he co-invented more than 20 US patents and published more than 20 peer-reviewed papers. Today he is the Chief Technology Officer of Tertiary Infotech Academy and founded Tertiary Infotech Sdn. Bhd. in Malaysia in 2016. As CTO he leads the planning, delivery and continuous release of the course-registration and learning management platform behind the Tertiary Courses websites in Singapore, Malaysia and Ghana, coordinating developers, trainers and operations staff across three countries. He is also a PMP-certified project manager and a certified Lean Six Sigma Black Belt, so his soft-skills training stays tied to real workplace results rather than theory.
In Effective Communication Training, Dr. Ang helps learners communicate with the clarity and confidence he developed as a Distinguished Toastmaster and award-winning speaker. Learners explore communication styles and perceptual preferences, the attitudes that make communication work, common barriers and how to overcome them, and practical communication tools, before finishing with public speaking. He coaches structure, word choice, voice and body language, and uses short speaking exercises with constructive evaluation, the Toastmasters way, so every learner leaves a more confident speaker and communicator.
is an accomplished IT and data specialist with over 20 years of experience in academia, ICT leadership, and professional training, with a strong focus on data analytics and Excel-based solutions. He has developed and delivered specialized training programs on Statistical Data Analysis with Excel and Visual Basic for Applications (VBA) for Excel, equipping learners with advanced data manipulation, automation, and reporting skills. His expertise extends to automating institutional reporting systems, where he successfully streamlined academic records management through Excel-based tools, integrating macros and automation to improve efficiency and accuracy. As a trainer and consultant, Dr. Siraj has taught Excel to diverse audiences, including university staff, administrative teams, and professionals in banking, security, and education, ensuring they can apply Excel for decision-making, statistical modeling, and process automation. His practical mastery of Excel is complemented by his deep knowledge of office automation and ICT project management, making him a highly sought-after trainer in data analysis and productivity tools. With his blend of hands-on technical expertise and instructional experience, Dr. Siraj stands out as a credible authority in leveraging Excel to drive organizational efficiency and data-driven strategies
Review
Customer Reviews (7)
- Good course materials Review by Course Participant/Trainee
-
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 4/11/2024)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Good course materials Review by Course Participant/Trainee
-
I found the course extremely useful and relevant to my job. Highly recommend it to others. (Posted on 3/23/2024)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
Write Your Own Review
- Recommended Courses
