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AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Course Information

  • Sessions 4 days
  • Duration 30 hrs
  • Level Beginner
  • Assessment NA

Venue

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals

Course Code: C1768

7 Review(s) | Add Your Review

What's This Course About

The AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals course equips learners with the foundational knowledge required to administer Microsoft 365 Copilot and agents securely and effectively. Participants will explore the core features and objects of Microsoft 365 services across the admin centers, Zero Trust security principles, Microsoft Entra ID, conditional access and single sign-on.

Learners will gain expertise in data protection and governance with Microsoft Purview — sensitivity labels, data loss prevention, Insider Risk Management and DSPM for AI — and in how Copilot accesses data and protects against oversharing risks. Additionally, the course covers basic administrative tasks for Copilot and agents, including license assignment, usage monitoring, prompt management, and agent creation and approval. By completing this course, participants will be prepared to administer Microsoft 365 Copilot and agents with confidence.

Funding and Grant Applications

No funding is available for this course

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Course Fee

₵5,500.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to info@tertiarycourses.com.gh and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

This course prepares you for the AB-900 certification exam, covering all official skills measured and their approximate weightings:

Domain 1 Identify the core features and objects of Microsoft 365 services (30-35%)

  • Identify core objects across the Microsoft 365, Exchange, SharePoint and Teams admin centers, and how license types affect access to features
  • Identify roles and permissions for SharePoint sites
  • Explain core Zero Trust principles, authorization, authentication methods, and threat protection with Microsoft Defender XDR
  • Understand Microsoft Entra ID, conditional access policies and single sign-on (SSO)
  • Troubleshoot common sign-in issues (MFA, conditional access, risky sign-ins) and interpret Identity Secure Score
  • Review audit logs, and understand Privileged Identity Management (PIM), App registrations and Enterprise apps

Domain 2 Understand data protection and governance tasks for Microsoft 365 and Copilot (35-40%)

  • Understand Microsoft Purview capabilities: Information Protection, Data Loss Prevention (DLP), Insider Risk Management, Communication Compliance, DSPM for AI and Data Lifecycle Management
  • Understand sensitivity labels, data classification and retention
  • Understand how Copilot accesses data, how Microsoft Graph influences responses, and how Copilot uses permissions and controls to protect against risks
  • Identify data protection and governance risks using Compliance Manager, Data Explorer, Insider Risk Management, and DLP and Communication Compliance alerts
  • Discover and manage AI activity with DSPM for AI, and search files and emails with Content search in eDiscovery
  • Identify and monitor oversharing in SharePoint, run data access governance reports, and use SharePoint Advanced Management

Domain 3 Perform basic administrative tasks for Copilot and agents (25-30%)

  • Compare the built-in capabilities of Copilot and agents, and monthly versus pay-as-you-go license models
  • Identify which Copilot features can be enabled or disabled, and use cases for Researcher, Analyst and custom agents
  • Assign Copilot licenses and manage pay-as-you-go billing policies
  • Monitor Copilot usage and adoption with Copilot Analytics and the Microsoft 365 admin center, and manage prompts (save, share, schedule, delete)
  • Configure user access to agents, create an agent, and understand the agent approval process
  • Monitor agents (usage, operational insights and lifecycle) using the Microsoft 365 and Microsoft Power Platform admin centers

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here 

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Collaboration Communications Engineer
  • Microsoft Teams Administrator
  • Unified Communications Engineer
  • IT Systems Engineer
  • Network Performance Analyst
  • VoIP Engineer
  • Cloud Communications Specialist
  • Meeting Room Solutions Specialist
  • Systems Architect
  • Network Support Engineer
  • IT Infrastructure Specialist
  • Teams Device Administrator
  • Telecom Engineer
  • Audio/Visual Systems Specialist
  • Technical Support Engineer
  • Systems Integration Engineer
  • Microsoft Teams Consultant
  • Enterprise Communications Engineer
  • Help Desk Analyst
  • IT Project Manager

Trainers

Trainers

is an accomplished IT and data specialist with over 20 years of experience in academia, ICT leadership, and professional training, with a strong focus on data analytics and Excel-based solutions. He has developed and delivered specialized training programs on Statistical Data Analysis with Excel and Visual Basic for Applications (VBA) for Excel, equipping learners with advanced data manipulation, automation, and reporting skills. His expertise extends to automating institutional reporting systems, where he successfully streamlined academic records management through Excel-based tools, integrating macros and automation to improve efficiency and accuracy. As a trainer and consultant, Dr. Siraj has taught Excel to diverse audiences, including university staff, administrative teams, and professionals in banking, security, and education, ensuring they can apply Excel for decision-making, statistical modeling, and process automation. His practical mastery of Excel is complemented by his deep knowledge of office automation and ICT project management, making him a highly sought-after trainer in data analysis and productivity tools. With his blend of hands-on technical expertise and instructional experience, Dr. Siraj stands out as a credible authority in leveraging Excel to drive organizational efficiency and data-driven strategies

Review

Customer Reviews (7)

Practical and relevant Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 1/10/2026)
Good course materials Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Solid content and a supportive trainer. I would definitely sign up for more courses here. (Posted on 10/3/2025)
Clear and easy to follow Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 7/20/2025)
Clear and easy to follow Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 5/17/2025)
Great practical training Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Good hands-on training with plenty of examples. I feel much more confident applying these skills now. (Posted on 4/23/2025)

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