Course Information

  • Sessions 1 day
  • Duration 7.5 hrs
  • Level Beginner
  • Assessment NA

Venue

Course Brochure

Certification

By the end of the course, learners will be able to 

  • LO1: Design general frameworks and storyboards for communicating data
  • LO2: Design intelligent data dashboards and visualizations 
  • LO3: Create and present data storytelling

Failure Mode and Effects Analysis (FMEA) Training

Course Code: C638
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What's This Course About

The ITIL4 Foundation Exam Prep course is designed to provide a thorough understanding of the ITIL4 framework, a globally recognized standard in IT Service Management (ITSM). This course covers key concepts, practices, and terminologies associated with ITIL service management, including the ITIL service value system (SVS). Participants will explore the four dimensions of IT service management and understand how they contribute to effective ITSM practices. The course also delves into the ITIL guiding principles, providing a robust foundation for managing IT services.

Practical and interactive, this course prepares participants for the ITIL4 Foundation exam. It focuses on the application of ITIL practices in the real world, ensuring that learners can implement the learnt principles in their IT roles. The course is ideal for IT professionals aiming to gain a solid grounding in ITIL principles, as well as those seeking to advance their career in IT service management. With expert instructors and comprehensive materials, participants will be well-equipped to ace the ITIL4 Foundation exam and apply ITIL methodologies in their organizations.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

WSQ Funding

Full Fee ₵1,500.00 Before GST
GST ₵135.00 9% of fee
Baseline Nett ₵885.00 SG/PR age 21+ · 50% funded
MCES / SME Nett ₵585.00 SG age 40+ · 70% funded
Funding and Grant Applications

No funding is available for this course

For WSQ funding, please checkout the details at WSQ - ITIL 4 Foundation Training

Course Fee

₵1,500.00

Course Date

Course Time

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to info@tertiarycourses.com.gh and we will forward your queries to the subject matter experts and get back to you as soon as possible.

Cancellation & Reschedule Policy

  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
  • Note: the venue of the training is subject to changes due to class size and availability of the classroom. The minimum class size to start a class is 3 Pax.

Course Details

Course Details

What You'll Learn

Topic 1 Introduction to Continuous Process Improvement

Create a Culture of Continuous Process Improvement

Implement and Manage Continuous Process Improvement with PDCA Cycle

Topic 2 Root Cause Analysis

Fishbone Diagram Analysis

Fault Tree Analysis

5W technique

Topic 3 Design and Apply FMEA

What is Failure Modes and Effects Analysis (FMEA)?

Benefits of FMEA

FMEA Steps

Criticality/Risk Analysis (Prioritization)

Design FMEA Forms and Examples

Identify Corrective Actions

Topic 4 Identify and Manage Continuous Improvements

Identify Improvement Opportunities

Discuss and Direct Improvement Opportunities

Control Plan

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

Job Roles

Job Roles

  • Process Engineer
  • Quality Assurance Manager
  • Manufacturing Engineer
  • Operations Manager
  • Continuous Improvement Specialist
  • Reliability Engineer
  • Production Supervisor
  • Risk Management Specialist
  • Lean Six Sigma Black Belt
  • Quality Control Specialist
  • Product Development Engineer
  • Maintenance Manager
  • Supply Chain Analyst
  • Industrial Engineer
  • Process Optimization Consultant

Trainers

Trainers

is an accomplished IT and data specialist with over 20 years of experience in academia, ICT leadership, and professional training, with a strong focus on data analytics and Excel-based solutions. He has developed and delivered specialized training programs on Statistical Data Analysis with Excel and Visual Basic for Applications (VBA) for Excel, equipping learners with advanced data manipulation, automation, and reporting skills. His expertise extends to automating institutional reporting systems, where he successfully streamlined academic records management through Excel-based tools, integrating macros and automation to improve efficiency and accuracy. As a trainer and consultant, Dr. Siraj has taught Excel to diverse audiences, including university staff, administrative teams, and professionals in banking, security, and education, ensuring they can apply Excel for decision-making, statistical modeling, and process automation. His practical mastery of Excel is complemented by his deep knowledge of office automation and ICT project management, making him a highly sought-after trainer in data analysis and productivity tools. With his blend of hands-on technical expertise and instructional experience, Dr. Siraj stands out as a credible authority in leveraging Excel to drive organizational efficiency and data-driven strategies

Review

Customer Reviews (7)

Exceeded my expectations Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 3/22/2026)
Engaging trainer Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is an expert in the subject and shared many practical insights from real projects. (Posted on 12/8/2025)
Worth every cent Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Very engaging session. The trainer patiently answered all our questions and gave useful tips. (Posted on 7/12/2025)
Would attend again Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Solid content and a supportive trainer. I would definitely sign up for more courses here. (Posted on 4/3/2025)
Well structured course Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Really enjoyed the training. The examples were relevant and the pace was just right. (Posted on 11/17/2024)

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