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Course Details
Course Details
What You'll Learn
Topic 1 Context of Organization and Leadership
About the ISO/IEC 20000 series
Understanding the organization and its context
Needs and expectations of interested parties
The scope of the Service Management System
Leadership and commitment
The service management policy
Organizational roles, responsibilities and authorities
Topic 2 Planning, Support
Actions to address risks and opportunities
Service management objectives and planning to achieve them
Plan the Service management system
Resources
Competence
Topic 3 Operation
Topic 4 Performance Monitor and Continual Improvement
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- IT Manager
- Service Manager
- Service Improvement Manager
- Service Desk Manager
- IT Consultant
- IT Auditor
- Quality Manager
- Process Manager
- IT Operations Manager
- IT Project Manager
- Service Level Manager
- IT Director
- IT Governance Manager
- IT Service Delivery Manager
- IT Support Manager
Trainers
Trainers
is an accomplished IT and data specialist with over 20 years of experience in academia, ICT leadership, and professional training, with a strong focus on data analytics and Excel-based solutions. He has developed and delivered specialized training programs on Statistical Data Analysis with Excel and Visual Basic for Applications (VBA) for Excel, equipping learners with advanced data manipulation, automation, and reporting skills. His expertise extends to automating institutional reporting systems, where he successfully streamlined academic records management through Excel-based tools, integrating macros and automation to improve efficiency and accuracy. As a trainer and consultant, Dr. Siraj has taught Excel to diverse audiences, including university staff, administrative teams, and professionals in banking, security, and education, ensuring they can apply Excel for decision-making, statistical modeling, and process automation. His practical mastery of Excel is complemented by his deep knowledge of office automation and ICT project management, making him a highly sought-after trainer in data analysis and productivity tools. With his blend of hands-on technical expertise and instructional experience, Dr. Siraj stands out as a credible authority in leveraging Excel to drive organizational efficiency and data-driven strategies
